Tuesday, February 9, 2010

WestJet's new livery

Back in April 2009, WestJet announced a comprehensive strategy in support of passenger care.

"The WestJet Care-antee is a set of promises we vow to uphold in good times and bad," said Bob Cummings, Executive Vice-President, Guest Experience and Marketing

Some of the promises mentioned in the news release include:
    -   They will not charge you to change or cancel your flight for 24 hours
after you book
- They will not overbook your flight
- They will not charge you for two checked bags
- They will have the lowest, change, cancel and pre-reserved seating fees
in Canada
- They will accommodate you if your flight is delayed. (Even if it's Mother Nature's fault.)
- They will provide live seatback TV and ample legroom and overhead bin space
- They will offer free online check-in and seat selection 24 hours before departure
- They will allow you to transfer your credit files to friends or family for free
- They will give you free snacks and refreshments on your flight

To support this high level of passenger care, they have painted one of their aircraft with the "Care-antee" logo. Nice touch. Look for it at an airport near you.

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